+ INFO

Privacy policy

This Privacy Policy ("Privacy Policy") describes how GLOBAL SATELLITE TECHNOLOGIES, S.L, (hereinafter, "EURONA"), collects, processes and uses the personal information of its customers and users, always protecting our commitment to privacy and data security, being collected exclusively for specific, explicit and legitimate purposes, not being able to be treated in a manner incompatible with said purposes and in strict compliance with the applicable regulations on the protection of personal data, in particular, the General Data Protection Regulation (EU) 679/2016 (hereinafter, GDPR) and the Data Protection and Digital Rights Guarantee Act 3/2018 (hereinafter, LOPDGDD).

The Privacy Policy will be periodically updated in order to clarify or reflect the new practices in the management of the privacy of our clients and users or modifications to the legislation, case law, or interpretation from the Spanish Data Protection Agency or other Supervisory Authorities that may happened and need to be applied and will be accessible at any moment for its consultation from the Subdomain Web movil.eurona.es. 

Identity of the controller:

GLOBAL SATELLITE TECHNOLOGIES, S.L., operating under its trade name EURONA, Tax ID Number (NIF) B88144944 is the entity responsible for the processing of your data. Its contact details are as follows:

Calle Cabeza Mesada, 5 - Plt 4 Iz, 28031 Madrid. - rgpd@eurona.com -

Means we use to process your data:

We process personal data in the following situations:
 
  1. Remote contracting, by telephone or electronic means, of our products or services;
  2. Sending commercial communications digitally;
  3. Storing log-in and browsing data;
  4. Profiling on traffic and usage data;
  5. Recording of telephone calls to or from our customer service lines;
  6. Data regarding economic solvency:
  7. Visit our website;
  8. Interaction, connection or links with our website through tools of social networks, blogs or other websites;
  9. Use of any of our digital communications services, sending us an email, a query or suggestion through our contact forms or use our chatbot;
  10. Receiving a resume to join our team;
  11. Receipt of technical incidences, complaints or service claims;
  12. Receipt of communications regarding non-compliance with regulations through the internal complaint channel;
  13. Creation of user accounts and access to customer accounts;
     
The purposes for which we process your data:

Here at EURONA, we process your data within the framework of the principles contained in the applicable legislation, specifically the GDPR and LOPD-GDD. Personal data will not be used for purposes other than those listed below:
 
  1. Customers’ ID and invoicing data:

    We will process our customers’ ID and invoicing data to maintain and control the contractual relationship and manage the services in order to provide the contracted services and manage the fiscal, accounting and administrative invoicing of the relationship. The data requested are necessary to establish the contractual relationship and are obligatory, except for those marked as optional.
     
  2. Payment gateway

    We may also process credit memo data of products or services out of due dates, through our payment gateway. In this case, we may work with providers of virtual POS or payment platforms to make the corresponding payments through electronic methods.
     
  3. Sending commercial communications:

    We may also process our customers' data based on our legitimate interest in sending them news or information related to our activity, products and services, promotions, events and discounts on the products and services they have contracted, through digital commercial communications (SMS, e-mail). The customer may oppose the receipt of such communications at any time through the procedures enabled for this purpose in the contractual documentation, as well as cancel the subscription to such communications at any time, accessing the unsubscription procedure at the end of each communication, by writing to rgpd@eurona.com, or by checking the following box.

      I do not wish to receive communications by electronic means.
     
  4. Connection, browsing, traffic and usage data

    We will process the data generated or processed in the framework of the digital communications services or public communication networks in compliance with the obligations derived from Act 25/2007 on the data storage for digital communications and public communications networks.

    In the same way, we may process your traffic and usage data for analysis and profiling in order to segment our customers and send them commercial information digitally, by phone or by mail, our own or from third parties, on value-added services, during the valid term of the contractual relationship..

      I authorize my data to be processed for the analysis and profiling in order to receive promotional information on products and services additional to those already contracted.
     
  5. Data from phone call recordings:

    We hereby inform you that we may also process data from recordings of phone calls to or from our Customer Service Line, including your voice. We will make such recordings in order to improve the quality of the services object of the agreement, to verify customer satisfaction and, if taking out services over the telephone, to accredit consent granted by the customer.
     
  6. Economic solvency data:

    Likewise, we may process data regarding customer’s economic and credit solvency in order to safeguard our legitimate interests regarding our economic and financial security regarding current and future non-payment situations of the customer.

    In this regard, we may consult information contained in various common economic and credit solvency files, always in accordance with the applicable data protection legislation, based on the legal provisions of Act 16/2011 of 24 June, on consumer credit agreements, if we have a relationship with the customer that involves financing, payments by instalment or periodic invoicing.
     
  7. Website user data:

    Browsing data from website users will only be processed for statistical and analytical purposes, in accordance with the provisions of our Cookies Policy, as well as to provide information about our business activity and, where applicable, to handle your queries and suggestions.

    In this regard, we will process data such as your IP address, the town/city from which you are accesing to the Web sub-domain, the operating system and browser used by the user, pages visited and connection time.
     
  8. Data collated through contact forms:

    We may also process personal data send through queries, complaints or suggestions using the contact forms provided for such purpose on our Web Subdomain, for the sole purpose of responding to these. Under no circumstances will we incorporate this data into other databases or send commercial information digitally without prior authorisation from the data subject. 

    The obligatory data on each form will be marked as such. If there is a lack of data or if it is not correct, EURONA will not be able to correctly identify you and, therefore, the request will be deleted.
     
  9. Data from e-mails received:

    We will also process personal data if users send queries, complaints or suggestions by e-mail to the addresses provided in the Web Subdomain for this purpose. In this case, the data will be processed for the sole purpose of responding to the request. Under no circumstances will we incorporate these data into other databases or send commercial information digitally without prior authorisation from the data subject.
     
  10. Data collated through our Chatbot:

    We may also process personal data if the customer interacts with our chatbot to request information, assistance or contact us.

    In this case, the data will be processed for the sole purpose of responding its communication with us. In no case will we incorporate these data into other databases or send commercial information digitally without prior authorization from the data subject.
     
  11. CV data:

    Similarly, we can process curriculum vitae data in case users send it to us by e-mail or through any of the contact forms enabled in our Web Subdomain. In those cases, the data will be processed for the only purpose of participating in the present or future active selection processes.

    If the user expressly authorizes it, we may communicate his or her data to other companies in the Group, so that the candidate may participate in selection processes of the same.
     
  12. Technical issues

    Technical incidents, complaints or claims can be sent through the form provided for this purpose. In this case, the data will be processed for the sole purpose of resolving the incident and responding to the complaint or claim made.
     
  13. Channel of complaint

    We also make available to any third party Eurona's whistleblower channel, through which we receive communications or alerts about possible irregularities, possible regulatory non-compliance or risky behaviour within our entity. In these cases, the data will be processed for internal analysis to review the facts reported, to inform the competent public authorities if required, and to monitor the corrective measures applied to correct or resolve the problem.
     
Specific clauses for Social Networks
 
Facebook
By clicking the "Like" button of this Web Subdomain, the user agrees that EURONA, in compliance with the terms of use and privacy policy of Facebook, may access the personal data of its followers, publish news and information that will appear on their wall, as well as send messages. EURONA, in no case will use the data for other purposes than those described above. At any time the user can stop being a follower by clicking on the box "Unlike".
 
Twitter
By clicking the "Follow" button of this Web Subdomain the user agrees that EURONA, in compliance with the terms of use and privacy policy of Twitter, may access the personal data of its followers, publish news and information that will appear on the Timeline of these, retweet tweets from its followers as well as send messages. EURONA will not use the data for other purposes than those described above. The user can stop being a follower at any time by clicking on the box "Unfollow".
 
LinkedIn
By clicking the "Follow" button on this page, the user agrees that EURONA, in compliance with the terms of use and privacy policy of LinkedIn, may access the personal data of its followers, publish news and information that will appear on their wall, participate in discussions, as well as send messages. EURONA will not, under any circumstances, use the data for other purposes than those described above. The user can stop being a follower at any time by clicking on the box "Unfollow".
 
The information provided by EURONA, in its social network profiles has a merely informative purpose. EURONA, is not responsible for any errors contained, nor for any damages derived from its use.
 
In relation to the modification of your data on the Social Networks, we inform you that when using a platform other than EURONA, you can do so through the configuration of your profile on the different Social Networks. EURONA, can only consult or cancel your data as a follower.
 
Who we share your data with:

EURONA ensures confidentiality of your personal data and will not share it with third parties without previous authorisation from the data subject. However, by virtue of EURONA’s needs we may share your data with the following recipients:
 
  • Service Providers
    EURONA may have contracted different services providers that may access your personal data. All suppliers have entered into data processing agreements, limiting processing to the purposes of the services provided and always with the security measures stipulated by the legislation in force.
     
  • Virtual POS or payment platforms:
    EURONA may communicate to third party providers of virtual POS or other electronic payment platforms such as Paypal, Universal Pay or Braintree, in order to facilitate customers the payment methods of our products and services.
     
  • Public authorities:
    We may share your personal data and any other information in our possession or accessible through our systems with the competent Public Authorities if required in accordance with the applicable laws and regulations. All of this is justified by law and is for the sole purpose of complying with our obligations and preventing abuses of services or fraudulent activities with the services provided by EURONA or, where applicable, in order to detect, investigate and try severe crimes, as stipulated by the Criminal Code or specific criminal laws.
     
  • Digital credit systems or common credit records:
    If the customer takes out a debt of over €50 with EURONA, the information of the debt may be included in different digital credit systems that it works with, specifically ASNEF and EQUIFAX, always in strict compliance with the terms and conditions established in the applicable legislation in force on the subject and on data protection.
     
  • Debt collection companies:
    We may also communicate your data to third party companies in order to manage the recovery of debts from our customers and users, either by providing services or by assigning debt.
     
  • Related parties:
    Always with the prior consent from the user, their data may be shared with companies connected with EURONA in order to send information regarding activities, services, and business solutions via digital, telephone and/or postal means.

    These companies are: QUANTIS GLOBAL, S.L., with NIF B86198033 and address at Calle Cabeza Mesada, 5 - Plt 4 Iz, 28031 Madrid.

International Data Transfer:

EURONA does not process data outside the European Economic Area. In this respect, EURONA will ensure that the destination countries for your data always have an equivalent and adequate level of protection. In any case, international data transfers will be made in accordance with Articles 44 et seq. of the GDPR.

Similarly, if the international data transfer is part of the service provided by EURONA, this service provision will be done in accordance with the provisions stipulated in Article 28 of the GDPR and Article 33 of LOPDGDD, signing the corresponding processor agreement.

Exercise of rights:

The users may exercise their rights to access, rectification, erasure, objection, data portability and restriction of processing by sending an email to the address, rgpd@eurona.com identifying as a website user and specifying the right they wish to exercise in the request, or they may do so by post to the address: C/Cabeza de Mesada, 5 4º IZQ (28031) Madrid.

Legal protection of rights with the Supervisory Authority:

If there is any breach of the right to data protection, the user may address the relevant national Supervisory Authority, the Spanish Data Protection Agency, www.aepd.es, to begin the opportune proceedings to claim and/or defend their rights.

Data storage:

Data referring to the company’s customers, including audio recordings, where applicable, will be stored for the period necessary to handle the purpose for which they have been collated, and once this period is over, to cover legal obligations derived therefrom; they will be stored and duly blocked in any case for a maximum term of 6 years counted from the end of the initial relationship,  Economic data is stored within the scope of the provisions of the General Tax Act 58/2003.

We will process data generated or processed within the framework of the digital communications services or public communication networks in compliance with the obligations derived from Act 25/2007 of 18 October on the data storage for digital communications and public communications networks.

Data from requests made by users through web forms, received via email or chatbot, and CV data will be stored for a maximum term of one year counted from the date on which they were collated.

The data collated through cooking and/or tracking pixels, social media plug-ins and browsing data on website users will be stored for a maximum term of one year counted from when they are collated.

Data of subscribers to commercial communications will be stored until the subscriber requests for the subscription to be cancelled, the subscription email address stops working or the customer objects to the reception thereof.

The curriculum vitae data will be stored for a maximum term of one year from its initial collection or reception.

Those of users accessed by EURONA through Social Networks will not be incorporated into the company's databases, and will therefore be stored under the conditions and for the periods of time established by the corresponding Social Network.

Contact our DPO:

You can contact our Data Protection Officer by sending an email to: rgpd@eurona.com.

Liability for the user:

The user guarantees that he/she is of legal and age and hold full legal standing and awareness to use this Web Subdomain movil.eurona.es and its content; he/she guarantees that the data he/she provides through each of the forms through which EURONA requests personal data are true, acknowledging the responsibility to inform EURONA of any change and/or modification thereto for correct processing.  

Security Measures:

EURONA has implemented the necessary security measures to ensure effective usage and processing of the data provided by the user, safeguarding the intimacy, privacy, confidentiality and integrity thereof, complying with the regulatory requirements in the applicable legislation, making use of the technical means necessary to avoid alteration, loss, unauthorised access or processing of the data, according to the state-of-the-art at any given time as well as EURONA’s scope of control.

Related regulations:

If you would like further information on the regulations that protect and stipulate your rights, we have provided the laws that have inspired this policy and are relevant for you: