Legal notice and privacy policy

1. WEBSITE: LEGAL NOTICE

LEGAL NOTICE

2. WEBSITE: PRIVACY POLICY

PRIVACY POLICY

1. Remote contracting of our products and service;
2. Sending commercial information digitally;
3. Storing log-in and browsing data;
4. Profiling on traffic and usage data;
5. Recording phone call to or from our customer services line;
6. Data regarding economic solvency:
7. Visits to our website; 
8. Use of our digital communications services, sending us an email, a query or suggestion through our contact forms;
    

1. Customers’ ID and invoicing data;
   We will process our customers’ ID and invoicing data to maintain and control the contractual relationship and manage the services in order to provide the contractual services and manage tax, accounting and administrative invoicing for the relationship. The data requested are necessary to establish a contractual relationship and are obligatory, except for those marked as optional.
    
2. Sending commercial communications:
   We may also process our customers’ data based on our legitimate interest in informing them of news or information regarding out activities, products and services, promotions, events and discounts on products and services that they have taken out by means of digital commercial communications (SMS, email). The customer may object to receiving such communications at any time through the procedures provided for such purpose in the contractual documentation and cancel their subscription to such communications at any time by accessing the cancellation procedure at the end of each communication, reporting this in writing to rgpd@eurona.com.
   
     I do not wish to receive communications electronically.
    
3. Connection, browsing, traffic and usage data.
   We will process data generated or processes within the framework of the digital communication service or public communications networks in compliance with the obligations derived from Act 25/2007 on the data storage for digital communications and public communications networks. 
   
   Connection, traffic, and usage information may also be processed in order understand the network's status at all times, thereby guaranteeing the Service's proper functionality. Likewise, where necessary, decisions on may be adopted on improvements, as well as those aimed at detecting and impeding abusive or fraudulent use of the Service.
   
   In the same way, we may process your traffic and usage data for analysis and profiling in order to segment our customers and send them commercial information digitally, by phone or by mail, our own or from third parties, on value-added services, during the valid term of the contractual relationship. 
   
     I grant authorisation for my data to processes for analysis and profiling, to receive promotional information on additional products and services other than those contracted.
    
4. Data from phone call recordings:
   We hereby inform you that we may also process data from recordings of phone calls to or from our Customer Service Line, including your voice. We will make such recordings in order to improve the quality of the services object of the agreement, to verify customer satisfaction and, if taking out services over the telephone, to accredit consent granted by the customer.
    
5. Economic solvency data:
   Similarly, we may process data regarding customers’ economic and credit solvency in order to safeguard our legitimate interests regarding our economic and financial security regarding non-payment situations of current and future customers.
   
   In this regard, we may consult information contained in various common economic and credit solvency files, as well as automated systems to check the information provided by the requesting party during the contracting process for solvency and risk of fraud, always in accordance with the applicable data protection legislation, based on the legal provisions of Act 16/2011 of 24 June, on consumer credit agreements if we have a relationship with the customer that involves financing, payments by instalment or periodic invoicing.
    
6. Website user data:
   Browsing data form website users will only be processed for statistical and analytical purposes, in accordance with the provisions of our Cookies Policy, as well as to provide information about our business activity and, where applicable, to handle your queries and suggestions.
   
   In this respect, we will process data such as your IP address, the town/city from which you are browsing, the operating system and browser used, pages visited and connection time.
    
7. Data collated through contact forms:
   We may also process personal data send through queries, complaints or suggestions using the contact forms provided for such purpose on our website, for the sole purpose of responding to these. Under no circumstances will we incorporate this data into our databases or send information digitally without prior authorisation from the data subject.
   
   The obligatory data on each form will be marked as such. If there is a lack of data or if it is not correct, EURONA will not be able to correctly identify you and, therefore, the request will be deleted. 
    
8. Data from emails received:
   We also process personal data if users send in queries, complaints or suggestions via email to the addresses provided on the website for such purpose. In this case, the data will be processed for the sole purpose of responding to the request. Under no circumstances will we incorporate this data into our databases or send information digitally without prior authorisation from the data subject.

• Service providers: 
  
  EURONA may have contracted different services providers that may access your personal data. All suppliers have entered into data processing agreements, limiting processing to the purposes of the services provided and always with the security measures stipulated by the legislation in force.
   
• Public authorities:
  
  We may share your personal data and other information that have or have access to through our systems with the competent Public Authorities if required in accordance with the applicable laws and regulations. All of this is justified by law and is for the sole purpose of complying with our obligations and preventing abuses of services or fraudulent activities with the services provided by EURONA or, where applicable, in order to detect, investigate and try severe crimes, as stipulated by the Criminal Code or specific criminal laws. 
   
• Digital credit systems or common credit records:
  
  If the customer takes out a debt of over €50 with EURONA, the information of the debt maybe included in different digital credit systems that it works with, specifically ASNEF and EQUIFAX, always in strict compliance with the terms and conditions established in the applicable legislation in force on the subject and on data protection.
  
   
• Related parties:
  
  Always with the prior consent from the user, their data may be shared with companies connected with EURONA in order to send information regarding activities, services, and business solutions via digital, telephone and/or postal means. 
  
  These companies are: GLOBAL SATELLITE TECHNOLOGIES, S.L., assigned Tax ID Code (NIF) B88144944 with address on C/Cabeza de Mesada, 5 4º IZQ (28031) Madrid.

• EU General Data Protection Regulation 216/679
• Data Protection and Digital Rights Guarantee Act 3/2018
• Royal Decree 1720/2007, of 21 December, which approved the regulation developing the Spanish Data Protection Act 15/1999, of 13 December.
• Information Society Services and e-Commerce Act 34/2002